Refund & Return

Change of Mind
Please choose carefully as we do not offer refunds for change of mind due to the custom nature of our products. If an order is cancelled within 24 hours of payment and before production, the transaction fee will be borne by the customer. After 24 hours, once the Proforma Invoice (PI) is confirmed, the order becomes effective and enters production or delivery scheduling, and cannot be cancelled or refunded.

If changes are needed, we will assess feasibility based on the production stage. If changes are possible, an additional fee will be charged.

If the receiving account or the Proforma Invoice (PI) is changed, we will notify you and send a modified PI for written confirmation via email. If the customer does not confirm with us, the customer bears the risk of remittance loss. We aim to avoid such situations.

Refunds
We do not accept refund requests based on colour variations, discrepancies from imagined expectations, or delayed shipping. All items are quality controlled and checked for any faults before dispatch.

Colour variations between the actual product and pictures may occur due to monitor settings and lighting conditions. This is normal and should not be considered a defect. The final product will closely match what is depicted in the provided videos.

Our custom furniture is crafted with high-quality materials and exquisite craftsmanship. As each piece is unique and not machine-made, it may show normal signs of handcrafted work. These should not be judged by strict standards of perfection or used as a reason for requesting a refund.

Due to uncontrollable shipping factors, we do not accept refund requests for delays once shipping has begun, as these are beyond our control. However, we will keep you informed of the shipping status.

In Case of Damage
Please handle and install your custom furniture with care. By signing for receipt, you acknowledge that we are only responsible for the original quality of the product. We are not liable for any damage incurred during unpacking and installation. Returns after use are not supported, as we do not offer free trials. Natural wear and tear is expected, and requests for returns after extended use will not be supported.

Due to the large and valuable nature of the goods, please sign for them in person with the logistics company. If there is any damage, take videos and pictures on the spot and retain evidence. Once signed, the receipt is considered confirmation of receipt. In the event of damaged items, the customer is responsible for returning the goods in their original packaging to our designated warehouse once we have agreed to the return.

Upon receipt, please inspect your purchase and notify us immediately of any missing parts, faults, non-human damage, or incorrect items. These issues must be reported to customer service within 3 business days of delivery.

To report an issue, please click here to complete an online form. Attach photos and provide as much information as possible to help us assist you effectively. Our team will review your submission and contact you via email within three business days with the next steps. Please note that we reserve the right to repair or replace your furniture at our discretion.

Contact Information

• General Inquiries and Return/Refund Questions:
  • Email: service@lanlincofurniture.com.au
  • Phone: 1800268116

For any questions regarding returns and refunds, please contact us. We will reply within 24 hours.