Order Cancellation
- The customer may cancel the order for a full refund before shipment. Once the order has entered the shipped stage, it may not cancel. Please kindly contact us by email: service@lanlincofurniture.com.au.
- After you submit the cancellation request, we will send you the processing result by email. If the cancellation is not successful, please contact us and follow the steps outlined in the Returns Policy to make a return.
- Refund time limit: Once a refund occurs, the refund amount will be returned to your account through the original payment channel. Usually, it takes 5-10 working days.
Return Policy
- Currently, we do not support the exchange service. If you still want to exchange goods, please kindly contact us.
- Please apply for a return within 30 working days from the delivery date. But if it exceeds 30 working days, refund requests for any reason will not be accepted.
- Restrictions on no reason to return, please ensure that the returned product is still in the original condition of purchase and meets for secondary sales. Specifically include the following requirements:
- The product is in good condition. That is, the product surface has no scratches, no wear/no damage, no bumps, no traces of use, and so on. The product can maintain its original quality and function;
- The outer packaging of the product is complete;
- If the product contains accessories, they should return together.
- Mavilee reserves the right to refuse to accept the return application if the returned product does not meet the above return requirements, and the buyer shall bear the relevant shipping costs.
- If you have a problem with the installation, please kindly contact us via email at service@lanlincofurniture.com.au.
- If you think the product is defective or needs to return due to the seller's reasons, we can also provide you with a return service. Provided that the item to return meets the following return requirements:
- The surface of the product has serious scratches, serious wear/damage, serious bumps, and traces of use; the product cannot maintain its original quality and function;
- The outer packaging of the product is seriously damaged;
- The seller's reason. Including, but not limited to seller sending the wrong product, not delivering the product on time, etc.
- Warm Tips:
- If you find the outer packaging is damaged/opened when you receive the package, please take some photos or videos and send them to us when you make a return application.
- Other non-refundable situations:
- Damage caused by dismantling or repairing by consumers or other human-made damages;
- There is damage to the product due to improper use;
- Products not sold by Mavilee;
- Other laws and regulations are exempt from warranty liability.
- You shall bear the return shipping fee if the product is returned due to your reasons that you bought the wrong one or don’t want it anymore.
- We will burden the shipping fee if the product returns due to the reason that sent the wrong goods or the damaged products.
Return and Refund Process
Step 1 - Send a Request
You can contact us at service@lanlincofurniture.com.au first. We’ll send you the return information details, such as the returning address, contact information, etc. Items sent back to us without first requesting a return will not be accepted.
Step 2 - Ship Back Information
Please fill out the returns section on the order slip that comes with your parcel or write full returns cover note within your parcel so we can process your request swiftly. The following details must be included in your return.
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Your full name, email address, and phone number.
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Order number.
*Orders returned without an order slip or returns cover note will take longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information.
Step 3 - Refund
Returned items will always be fully refunded to the original payment method used when placing your order. Usually, it takes 5-10 working days. Refund will be processed within 1-2 working days after receipt of the return.
You can always contact us for any question regarding return & refund. We will reply to you within 24 hours.
Phone: +61 1800268116
Email: service@lanlincofurniture.com.au
Address: 16 Bridge St, Padstow NSW 2211